Category Archives: Alert

Urgent Dragon Alert: automatic check glitch can prevent Dragon from opening

By Kimberly Patch

[2-27-13 Update: We’ve gotten word that the issue with the Dragon update service has been fixed. It’s safe to turn on automatic updates if you wish.

In addition, there is a service pack available for Dragon 12. We strongly recommend downloading and installing this update.

A version of Utter Command that is compatible with this update is scheduled for release next week.]

Dragon Naturallyspeaking maker Nuance is having technical issues with its check for update service.

The bottom line: don’t let Dragon automatically check for updates until this is fixed. The software checks periodically unless the “Check for Product Updates at Startup” feature is turned off. This feature is turned on by default.

Trouble is, if your software checks for updates and runs into this issue, Dragon will then not open, making it difficult to turn off the “Check for Product Updates at Startup” feature.

To protect yourself from this potential problem turn off the “Check for Product Updates at Startup” feature: go to Dragon Options\Tools\Administrative Settings\Miscellaneous and Uncheck “Check for Product Updates at Startup”.

If you’ve already run into this problem and Dragon won’t open, there’s a more elaborate fix posted in the Dragon forum:

It’s fairly obvious from the trouble that Nuance is getting ready to release an update. Once Nuance solves the update issues, you’ll want to download the update. The update is fully compatible with Utter Command.

Check back here periodically – we’ll let you know when you can turn the update service back on.